ABOUT US

The Detroit NAPA Auto Care Centers are a group of independent & family owned businesses. They co-op the cost to market together and bring you special offers available only at their select auto care centers. All the NAPA Auto Care Centers offer a 24 month/24,000 mile nationwide “Peace of Mind” Warranty that is supported by over 14,000 Auto Care Centers across the country. We install Quality NAPA parts, many of which have a lifetime warranty, on the part, when they are installed by a NAPA Auto Care Center.

The NAPA Auto Care Group focuses heavily on training for our technicians and management to ensure that we provide you with cutting-edge diagnostic and repair work and the best customer service in the business.

NAPA Auto Care Code of Ethics

As a NAPA Auto Care Center, we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code, we pledge to:

• To perform high quality diagnostic and repair service at a fair price using quality NAPA parts
• To employ ASE certified technicians
• To be dedicated to customer satisfaction
• To exercise reasonable care for the customers property while in our possession
• To obtain prior authorization and provide a price estimate for work performed
• To provide a system for fair settlement of customer complaints should they occur
• To maintain the highest standards of our profession
• To uphold the integrity of all members of the NAPA Auto Care Program

Our Mission Statement:

To increase the NAPA Auto Care Brand Awareness in Detroit while enhancing the service we provide by sponsoring training for technicians, service writers and owners.

Our National NAPA Auto Care Warranty

We currently offer the NAPA Auto Care “Peace of Mind” Warranty, providing our customers with 24-months/24,000-miles of worry-free protection on qualifying parts and labor. Wherever you may travel, our warranty is honored at over 14,000 NAPA Auto Care locations across the country.